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Baldrige Organizational Site Visits
Any organization that has participated in the organizational self-assessment qualifies for a site visit. Organizational site visits help clarify uncertain points and verify the self-assessment process.
During the 1-3 day site visit, Performance Excellence examiners investigate areas according to the Baldrige Criteria most difficult to understand from self-assessments, such as the following:
- Deployment - how widely a process is used throughout the organization
- Integration - whether processes fit together to support performance excellence
- Process ownership - whether processes are broadly owned, simply directed, or micromanaged
- Employee involvement - whether the extent to which employees' participation in managing processes of all types is optimized
- Continuous improvement maturity - the number and extent of improvement cycles and resulting refinement in all areas of the organization and at all levels.
Examiners look at issues that are an essential component of scoring and role model determination.
Examiners' responsibility:
- Clarify information that is missing or vague
- Verify significant strengths identified from the self-assessment
- Verify deployment of the practices described in the self-assessment
- Concentrate on the cross-cutting issues
- Examine data, reports, and documents
- Interview individuals and teams
- Receive presentations from the applicant organization
- Submit a written narrative of the site visit findings
The organization receives a detailed feedback report with category and item level comments on key strengths and opportunities for improvement. The findings are presented to the Leadership team upon completion of the process and are used in improvement planning.
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