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Organizational Profile
The Organizational Profile is the most appropriate starting point for self-assessment utilizing the Criteria for Performance Excellence. By responding to the questions in the Profile, you will begin to collect data and describe what is relevant and important to your organization. It will help you identify key information and potential gaps and serve as a basis for performance improvement in your organization. Organizations who complete their Profile, use the feedback for Strategic Planning and share their Profile with customers, stakeholders, and staff for orientation purposes.
Vermont Council for Quality can provide you with the guidance to complete your Organizational Profile. Your leadership team will receive a comprehensive Feedback Report on strengths, gaps, and opportunities for improvement and be recognized at the Commitment level in our Awards Ceremony.
The Organizational Profile asks you to describe the following areas:
- Organizational Environment: your products/programs/service offerings; mission, vision, and values; core competencies; workforce; technologies; equipment/facilities; and regulatory/legal environment
- Organizational Relationships: your governance system, key customer groups/market segments, key product and customer-support service requirements, and key suppliers
- Competitive Environment: your competitive position, relative size and growth, and competitors
- Strategic Context: your key business, operational, and human resource strategic challenges and advantages
- Performance Improvement System: your approach to evaluation and learning
GETTING STARTED
STEP 1: Choose one method to complete your Organizational Profile:
- Simplified Organizational Profile
- Standard Organizational Profile - available in following Criteria (pages 4-6): Business/Non-Profit/Gov't - Education - Health Care
STEP 2: Download and complete the Intent to Apply form. VCQ will confirm your eligibility and then you may submit your Organizational Profile to VCQ. Applications are accepted any time throughout the year.
STEP 3: Trained Baldrige examiners evaluate your Organizational Profile and complete a detailed Feedback Report to be presented back to your leadership team identifying strengths, gaps, and opportunities for improvement.
STEP 4: Create an action plan to address any missing information and opportunities identified.
STEP 5: The completed Organizational Profile is a preface to progressing to a more detailed level of self-assessment either by the online Baldrige Express or Explorer self-assessment tool that VCQ provides or completing a Baldrige narrative application.
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