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  Journey to Performance Excellence
      Building Internal Champions

High performing organizations are learning organizations - they evaluate and improve everything they do. The Journey to Performance Excellence develops a culture of continuous quality improvement that leads to becoming a role model organization. The goal of the program is to develop internal quality consultants through a series of classes that will help transform your organization to achieve Performance Excellence and role model recognition.

3-TIERED BALDRIGE-BASED TRAINING

RAISING THE BAR is a one-day introduction for anyone interested in improving the performance of their organization. This workshop covers:

• Core Values to Achieve Performance Excellence
• Integrated Management System for Performance Excellence
• Criteria for Performance Excellence Framework
• Overview of Point Values and Scoring System
• Self-Assessment Options for Organizational Performance
• Practical Applications of the Performance Excellence Criteria with local and national organizations

CRITERIA CHAMPION is a 3-day program on the advanced concepts of the Performance Excellence Criteria. The course will include lecture, group discussion, and exercises. In this course you will:

• Gain an in-depth knowledge of the Core Values
• Gain an in-depth study of the Criteria and Linkages
• Acquire an overview of the Scoring System
• Learn practical applications of the Performance Excellence Criteria with local and national organizations

VERMONT EXAMINER TRAINING is a 2-day program designed to develop the necessary skills to identify organizational strengths and key opportunities for improvement. This is the highest level of Baldrige training.

• Gain an in-depth knowledge of the Malcolm Baldrige Scoring System
• Develop analytical skills as it applies to evaluating performance maturity of an organization
• Learn communication skills, interview and feedback report writing
• Become qualified to serve as a quality consultant to your organization and as a VT Performance Excellence Examiner

PERFORMANCE EXCELLENCE CLASSES:

• Building Excellence: Strategically Planning Your Organization's Future: Clarify your organization's approach to the future (1-day class)
  • Develop strategy planning process
  • Execute your plans
  
  
• Customers First!: determine the needs and preferences of customers and markets. Decipher how your organization builds relationships with customers and what steps lead to customer acquisition, satisfaction, loyalty and retention.
  • Identify and understand your customers, what is important to them, and how to incorporate this knowledge into your strategy and operations
  • Implement a customer focused process by identifying practices and techniques that build customer relations, satisfaction and loyalty
  • Learn how to measure your organization’s performance at becoming a customer-focused organization
  • Establish the critical few measures that will enhance your organization’s customer focus and predict its impact on your bottom line
  
  
• Making Change Work: Tools for Overcoming Resistance to Change
  • Help team leaders understand and deal with the human aspect of change
  • Use tools to measure your organization's readiness to change
  • Learn how to develop an improvement model
  • Learn when and how to apply process improvement tools
  
  
• Leading Quality Teams: Problem solving methodology and other skills, tools, and methods needed for results-based teamwork. (2-day class)
  • Getting your team started
  • Learn decision making methods
  • Developing team charters
  • Meeting skill strategies
  • Team structure roles and responsibilities for improvement
  
  For additional information contact:
  Vermont Council for Quality at 802-655-1910.