Raising the Bar:
Thriving by Continuous Improvement

A One-Day Introduction to Performance Excellence

EXPLORE AND LEARN ABOUT:
Raising the Bar is a one-day introduction to Performance Excellence, the first step on the Journey to Performance Excellence. It provides an overview of the Criteria for Performance Excellence and scoring guidelines that are the basis of an effective management system that will drive performance improvement. The class will include lecture, group discussion, and exercises covering:

Core Values to Achieve Performance Excellence
Integrated Management System for Performance Excellence
Criteria for Performance Excellence Framework
Overview of Point Values and Scoring Guidelines
Self-Assessment Options for Organizational Performance
Practical Applications of the Performance Excellence Criteria with local and national organizations

WHO SHOULD ATTEND
Anyone interested in improving the performance of their organization

REGISTRATION FEE
VCQ Member Fee:.....................................$199.00 per person
Non-Member Fee:.....................................$225.00 per person
Manufacturers and Hospital Staff Fee:...$95.00 per person

SCHOLARSHIPS
Vermont manufacturers and hospital staff members are eligible for a scholarship through a VCQ partnership with the Vermont Training Program of the Dept. of Economic Development. Full scholarships limited to two per workshop. Register early. Call VCQ at 655-1910 for details.

The Raising the Bar workshop is available as an in-house option. Call for details - 802-655-1910.

CANCELLATION POLICY
Registration fees must be paid on or before the workshop date. Fees cover all course materials, continental breakfast and lunch. Registration fees will be credited for cancellations made 10 business days prior to the workshop. Within 10 business days of the workshop, only substitutions will be accepted. No-shows will be charged the full registration fee. Classes may be cancelled if there are less than 6 people. If this does occur, you will be contacted one week prior to the class to reschedule.

RESULTS

VA Medical & Regional Office Center in White River Junction, VT, recipient of the 2003 Vermont Governor's Award for Performance Excellence, is a 60-bed teaching hospital affiliated with the Dartmouth Medical School and the University of Vermont College of Medicine, as well as numerous other nursing and allied health programs. Through quality-minded leadership, a culture of continuous improvement, and dedicated staff who maintain a strong focus on patient satisfaction, the hospital has achieved role model practices and results in the key categories of the Performance Excellence Criteria, based on the Malcolm Baldrige National Quality Award. Employee turnover rate continues to be below 10%. "All employee" satisfaction surpasses VA New England and national VA averages in many key areas.
Waitsfield and Champlain Valley Telecom, recipient of the 2001 Deane C. Davis Award, 2000 Vermont Governor's Award for Performance Excellence and 2000 Vermont U.S. Senate Productivity Award, is a full service telecommunications provider in Waitsfield, VT. Customer retention increased by focusing on exceeding customer expectations. By providing advanced telecommunications to the Mad River/Champlain Valley region, revenues have increased steadily over a five year period. Employees receive specialized training to better serve the customer.
Vermont Office of Child Support, recipient of the 2001 Vermont U.S. Senate Productivity Award, 2004 and 2000 Achievement Award, and 1998 and 2002 Commitment Award. In Federal Fiscal Year 2002, child support was collected on 64% of Vermont cases versus the national average of 44%.
Rhino Foods, Inc., recipient of the 2002 Excellence in Action Award, and 2002 & 2003 Commitment Award. The Employee Exchange Program best practice contributed to a substantial annual savings. Additional savings were noted in unemployment insurance taxes, training costs, production inefficiency, and recruiting and hiring costs.

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Photo provided by Adam Kurth

Raising the Bar: Thriving by Continuous Improvement

A One-Day Introduction to Performance Excellence

Raising the Bar:
Thriving by Continuous Improvement