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 Special Thanks to our Sponsors |
Blue Cross and Blue Shield of Vermont
R.E.M. Development
Rutland Regional Medical Center
School of Business Administration, UVM
Vermont Training Program/ Dept. of Ec. Development
The Darcy Group, LTD
CPS Healthcare, Inc.
Fletcher Allen Health Care
Northeast Delta Dental
MVP Health Care, Inc.
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| 2009 Baldrige National Quality Award Recipients announced |
President Barack Obama and Commerce Secretary Gary Locke today announced five organizations are the recipients of the 2009 Malcolm Baldrige National Quality Award, the nation's highest Presidential honor for innovation and performance excellence.
Congratulations to the following 2009 Baldrige Award recipients:
Honeywell Federal Manufacturing & Technologies; Kansas City, MO (Manufacturing)
15 applicants received site visits which included two manufacturing, two small business, one education, eight health care, and two nonprofit organizations. |
| Quest for Excellence Conference
April 11-14, 2010
Washington Hilton |
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Save the date for the Quest for Excellence Conference that showcases the best practices from the 2009 Malcolm Baldrige National Quality Award recipients listed above as well as many former Award recipients. |
| Apply Now to become a Baldrige National Quality Award Examiner |
| The Baldrige National Quality Award Program is now accepting applications for the Baldrige Board of Examiners.
Learn more and apply by January 7th.
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| Article |
| Measuring What Matters Most
by Jeffrey Lucas
Deputy Director
Baldrige National Quality Program
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2010 Education and Training |
January 7, 2010
Join us for a one-day introduction to Performance Excellence, the first step on the Journey to Performance Excellence. It provides an overview of the Criteria for Performance Excellence, the Organizational Profile and the Core Values that are the basis of an effective management system that will drive performance improvement. Learn more...
January 8, 2010
This one-day workshop takes a "hands on" approach to providing practical tools for overcoming human resistance to change. By first measuring your organization's readiness to change and then applying the tools and knowledge to a real scenario, participants will gain true insight into the change process. Each participant will leave with a toolkit of knowledge and resources they can use to successfully implement and navigate change in projects at their own organization. Learn more...
This two-day program will provide an in-depth study of the Criteria for Performance Excellence in order to build internal champions within your organization. Participants will develop skills to complete an Organizational Profile and apply the Criteria within their own organization. Learn more...
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Baldrige for Breakfast |
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Guest Speakers:
Leslye Kornegay, Director, Custodial Services, UVM and
Stephen Toth, Manager of Academic & Administrative
Custodial Services, UVM
February 2, 2010
8:30-10:00 a.m.
Location: VCQ, 480 Hercules Drive, Colchester
Leslye Kornegay and Stephen Toth will describe how Custodial Services transformed multiple departments into one department in order to reduce costs and improve customer satisfaction. You will learn how their department's mission and vision developed into a flagship of change. Join us and learn how they did it. Learn more...
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Congratulations
2009 VCQ & GSQC Certified Examiners |
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The Vermont Program for Performance Excellence award process is carried out by a volunteer Board of Examiners. These experts have completed an extensive training program and are annually certified to serve on the VT & NH Board of Examiners. Applicants who apply for the Award process by submitting an Organizational Profile and a 50-page description of how their organization addresses the Criteria for Performance Excellence will receive feedback on their organizational strengths and opportunities for improvement through an examiner team. Examiners evaluate Baldrige applications, prepare feedback reports, and conduct site visits to verify information in the application.
Congratulations to the following newly Certified Examiners and Re-Certified Examiners who completed the Vermont Council for Quality and Granite State Quality Council Examiner Training:
Suellen Bottiggi, Blue Cross and Blue Shield of Vermont (VT)
Gail Burrows, Instrumentation and Technical Services, UVM (VT)
Steve Capizzano, Monadnock Community Hospital (NH)
Nicole Chittenden, School of Business Administration, UVM (VT)
John Everitt, South Burlington School District (VT)
Peter Gamache, New Hampshire Division of Personnel (NH)
Michael Garrett, VNA (VT)
Scott Goodwin, Catholic Medical Center (NH)
Barb Natalizio, Elliot Health System (NH)
Valerie Neill, Elliot Health System (NH)
Julie Nieder, Northeast Delta Dental (NH)
Diane Parrow, Vermont Energy Investment Corporation (VT)
Scott Richards, Rutland Regional Medical Center (VT)
Merryn Rutledge, ReVisions (VT)
Larry Shirland, School of Business Administration, UVM (VT)
Richard Tango-Lowy, Northeast Delta Dental (NH)
Michael Tunks, Northeast Delta Dental (NH) |
New VCQ Recognition and Award Level |
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Organizational Profile - Commitment Level
The Vermont Council for Quality is adding a new Recognition and and Award Level to support organizations to complete an Organizational Profile. The Organizational Profile sets the context for the way your organization operates. Your environment, key working relationships, and strategic challenges and advantages serve as an overarching guide for your organizational performance management system.
The importance of beginning with your Organizational Profile:
- It is the starting point for self-assessment and for writing an application.
- It helps identify potential gaps in key information and focus on key performance requirements and results.
- It is used by examiners in the application review process to help understand your organization and what you consider important.
- It is also used as an initial self-assessment tool to help identify areas that may need to be addressed in action planning.
Trained Vermont Performance Excellence Examiners will review your Organizational Profile for the purpose of providing feedback on your responses to the questions, identify any unclear areas, and possibly suggest improvement opportunities.
More information will be available after the new year with additional support in our Raising the Bar and Criteria Champion workshops to begin completing your Organizational Profile. | |
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