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VCQ NEWS
2005 Recognition and Award Ceremony - March 2, 2006
Wyndham Hotel
Burlington, Vermont
The Vermont Council for Quality cordially invites you to our Eighth Annual Recognition and Award Ceremony to share in the successes of individuals and organizations who have been involved in the Vermont Program for Performance Excellence throughout 2005.
Our keynote address will feature Janet Crutchfield, Area Director of Quality and Productivity of Ritz-Carlton Hotel. The Ritz-Carlton Hotel is a two-time recipient of the Malcolm Baldrige National Quality Award in the service category.
Ritz-Carlton highlights include:
- In an independent survey, 99 percent of guests said they were satisfied with their overall experience; more than 80 percent were "extremely satisfied."
- Any employee can spend up to $2,000 to immediately correct a problem or handle a complaint. First-year managers and employees receive 250 to 310 hours of training.
- Pre-tax return on investment and earnings (before income taxes, depreciation, and amortization) nearly doubled since 1995.
- From field of 3,528 nominees, selected "Overall Best Practices Champion" - 1998 study by Cornell School of Hotel Administration and McGill University.
Spotlight on Quality
Baldrige...Lean Manufacturing...Six Sigma…ISO 9000...what do they all mean? They are quality measurement programs that can be used in a variety of business cultures. Want to get started with integrating a quality program into your organization, but aren’t sure which one will work? Join us for this informative session and hear from quality professionals give descriptions and examples of each of these four programs. A question and answer session will follow.
Town Meeting
“Why Is Quality So Important and What Does it Mean For My Organization?” Hear the national perspective as well as the Vermont perspective on the importance of quality. Attendees will have the opportunity to stand up and ask questions throughout.
For more information, please visit our website or contact us at 802-655-1910 for more details. Great sponsorship opportunities and group pricing is also available.
Baldrige for Breakfast - NEW
January 18, 2006
Join us for the first "Baldrige for Breakfast". Help us design and define this networking session to meet your needs. Our goal is to empower Members of VCQ to lead these sessions. You will choose the topics to discuss and how often we will meet. Let us know your thoughts on how this session will be structured.
Learn from each other and share strategies that have worked for your organization.
Register now to join the networking group!
Date: Wednesday, January 18, 2006, 7:30 a.m.-9 a.m.
Location: Vermont Council for Quality, 480 Hercules Drive, Colchester
Fee: VCQ Members: FREE - Non-members: $10
Supplier Conference - Boeing Logistics Support Systems
May 23, 2006
Hampton Inn, Colchester, VT
Sponsored by the Department of Economic Development
in partnership with Vermont Council for Quality
If you are a supplier of manufacturing products or a supplier of services, learn how to improve your supplier performance management system from Boeing Logistics Support Systems, a two time Baldrige Award Recipient.
- Boeing will share their management practices with the Baldrige Journey for continuous improvement.
- Find out what it takes to be a Boeing supplier or high performing supplier.
- Learn about their Preferred Supplier Certification program.
- Learn how Boeing uses a Supplier Performance Measurement system.
- You will also hear from a panel of Boeing suppliers from the Vermont area who will share their best practices and answer questions.
More details will be available soon. Contact VCQ at 802-655-1910 to learn more.
NATIONAL NEWS
2006 Baldrige Regional Conferences
Every year, different State Award Programs are selected to host the Regional Conferences in conjunction with the Baldrige National Quality Program. The National Baldrige Award recipients share their best practices and performance strategies at these one-day conferences. In 2006, New Hampshire (host) along with Vermont(co-host) have been selected in the Northeast region and New Mexico (host) along with Nevada (co-host) have been selected in the Southwest region by the Baldrige Award Program to offer the conferences in their regions. We are very pleased to be working the Granite State Quality Award and the Baldrige Program to offer this conference in our region. For more information on attending the conferences, contact VCQ at 802-655-1910.
2006 Quest for Excellence XVIII
The Official Conference of the Malcolm Baldrige National Quality Award will be held on April 23-26, 2006 at the Hilton Washington, 1919 Connecticut Avenue, NW in Washington, DC next year.
Learn about the tool used by National business, education, and health care leaders to evaluate and focus their efforts on performance results, leadership effectiveness, customer and employee satisfaction, and process management. Meet the 2006 Baldrige Award recipients at The Quest for Excellence XVIII, where they will share their exceptional performance practices, their journey to performance excellence, and their lessons learned. This conference is designed to maximize learning and networking opportunities.
For more information on this and other conferences, please contact Vermont Council for Quality at 802-655-1910.
Not-for-Profit Category Appropriations Approved
On November 25, 2005, President Bush signed into law H.R. 2862, the appropriations bill which includes funding to launch the new Baldrige
non-profit category. The National Baldrige Award Program will offer the Not-for-Profit category in 2007 with a pilot beginning in 2006. Eligible applicants for the Award in 2007 will include public sector organizations, government agencies, trade associations, professional societies, and nonprofit organizations.
2006 Business Criteria for Performance Excellence Available
The Baldrige Criteria for Performance Excellence is an integrated management framework to help organizations identify organizational strenghts and opportunities for improvement. The Criteria provide a valuable framework that can help you measure performance and plan for the future. Every two years the Criteria are revised to reflect the challenges that organizations face. This year, no substantive revisions to the Criteria have been made for 2006 to allow some continuity for users in their performance assessments. In 2005, The Baldrige Criteria were significalty revised to address demands on senior leaders, sustainability, innovations challenges, executing new processes and plans, and aligning management systems with results.
- For 2006, the language throughout the Criteria has been adjusted to better address nonprofit organizations and for-profit businesses.
- Item Notes have been modified to address nonprofit organizations.
- Each Criteria Item title includes a simple question that encompasses the basic requirements of the Item.
- "Employee" has been added to the Glossary of Key Terms to better define all the people who may be included as employees.
Copies of the Criteria can be order through VCQ after the first of the year. A pdf version is available on the NIST website at this time.
2005 Malcolm Baldrige National Quality Award Recipients Announced
President George W. Bush and Commerce Secretary Carlos Gutierrez announced six organizations as recipients of the 2005 Malcolm Baldrige National Quality Award, the nation's highest Presidential honor for quality and organizational performance excellence.
The 2005 Baldrige Award recipients are:
- Sunny Fresh Foods, Inc., Monticello, Minn. (manufacturing);
- DynMcDermott Petroleum Operations, New Orleans, La. (service);
- Richland College, Dallas, Texas (education);
- Jenks
Public Schools, Jenks, Okla. (education); and
- Bronson Methodist Hospital, Kalamazoo, Mich. (health care).
This is the first time that a community college, an automotive dealership and an oil industry business have been named as Baldrige Award recipients. Sunny Fresh Foods is a two-time Baldrige Award recipient; it received the award in 1999.
We are looking forward to having representatives from these organizations in our area in September for the Regional Conference.
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