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VCQ NEWS
2007 Fall Quality Conference - AGENDA
Date: November 1, 2007 - 9:00 a.m.-4:30 p.m.
Location: Stoweflake Mountain Resort & Spa
Vermont Council for Quality in partnership with the Vermont Association for Hospitals and Health Systems brings you this year's Fall Quality Conference featuring plenary and concurrent sessions on topics related to quality and performance improvement.
8:30-9:00 - Continental Breakfast - Networking - Registration - Exhibits
9:00 - Welcome Remarks
Special Guest Speaker - Jeffrey Lucas, Deputy Director, Baldrige National Quality Program
10:00-11:30 - Morning Workshops
11:30-1:00 - Lunch - Guest Speaker: Governor Jim Douglas
Guest Speaker: Blue Cross and Blue Shield of Vermont, Bill Milnes, President
Guest Speaker: Rutland Regional Medical Center
1:00-2:30 - Afternoon Workshops
2:30-3:00 - Networking and Break
3:00-4:30 - Keynote Address: Richard Norling, President and CEO, Premier, Inc.
Click here to register.
2007 Fall Quality Conference - KEYNOTE SPEAKER
Keynote Speaker: Richard Norling, President and CEO, Premier, Inc.
Premier, Inc. is a 2006 National Baldrige Award Recipient
Rick's keynote address will highlight their journey to performance excellence and lessons learned along the way. Premier, Inc. is a healthcare strategic alliance entirely owned by not-for-profit hospitals and health system organizations. The 200 owners operate or are affiliated with more than 1,500 hospitals and thousands of non-hospital sites such as nursing homes and ambulatory centers. Owners participate to share needed services and programs aimed at improving clinical quality and cost-effectiveness.
Rick is a broadly experienced healthcare executive and frequent speaker on healthcare strategies, organizational development and quality management, he is president and chief executive officer of Premier, Inc.
Premier’s activities are intended to help members improve the quality, safety, and cost-effectiveness of their core clinical care processes and to help members improve the supply chain management that has a significant effect on the cost and outcome of care. Among Premier services for healthcare organizations are a group purchasing program providing contracts for approximately $17 billion a year in healthcare supplies and equipment, Healthcare Informatics services including comprehensive comparative databases for identifying performance improvement opportunities and benchmarking, insurance programs, and advocacy.
To view Rick's bio in its entirely, click here.
2007 Fall Quality Conference - SPECIAL GUEST SPEAKER
Jeff Lucas, Deputy Director
Baldrige National Quality Program
Jeff will share his insights and expertise on implementing performance excellence to become a high performing organization.
Jeff has been on the staff of the Baldrige National Quality Program since March 2006 and was recently appointed Deputy Director. Prior to joining the staff, Jeff served on the Board of Examiners as a senior examiner. His professional career has included work in public education, most recently as Program Manager for Student Assessment Services at the Maryland State Department of Education, and in the hospitality industry where he was both a director of food and beverage for a large hotel company and the owner of his own small restaurant. Jeff holds a master’s degree in organizational development from the Johns Hopkins University and a bachelor’s degree in psychology from the College of William and Mary.
2007 Fall Quality Conference - WORKSHOPS
10:00-11:30 - Morning Workshops
Workshop 1: “Who Defines Quality, Your Customers or Your Boss?”
Jeff Lucas, Deputy Director, Baldrige National Quality Program
This presentation will review the Baldrige Criteria for Performance Excellence, and describe various survey products. Participants will learn about best practices of recent Award recipients in the context of satisfying customers through the efforts of workforce. An interactive session will focus on the "Are We Making Progress" assessment tool. This presentation will be followed by a Q&A session.
Workshop 2: "How the Sheepdog Shears the Sheep: Driving Change When You're Not the Shepherd"
Jill Olson, Vice President Policy & Operations
Vermont Association for Hospitals and Health Systems
This presentation will focus on driving change statewide using the work of the hospital association as a case study. It will be of interest to anyone who wants to learn more about building board support, leveraging partners and stakeholders and working with policy makers. The presentation will also describe the impact of the current legislative and regulatory environment on hospital quality improvement efforts and discuss health care quality-related policy trends at the federal and state level. This presentation will be followed by a Q&A session.
Workshop 3: "RRHS' Journey Toward Excellence from an HR Perspective”
Bob van Heiningen, Associate Vice President of Human Resources/Education
Rutland Regional Health Services
Participants will learn the major phases of RRHS’ journey with a particular emphasis on the Human Resource aspects of the journey. The information shared and lessons learned will be applicable across all industries. This presentation will be followed by a moderated Q&A session.
1:00-2:30 - Afternoon Workshops
Workshop 4: "Getting Started: The First Steps in Building the Pathway to Excellence - Implementation of the Baldrige Criteria in the US Army Installation Management Command"
Mark Alpert, President, National Council for Performance Excellence and
Doug Borden, Associate, Booz Allen Hamilton
In this session, participants will learn about tools and approaches to help your organization get started on the journey towards performance excellence. The workshop will include a case study based on the real-life story of how the US Army Installation Management Command (IMCOM) has implemented the Baldrige Criteria for Performance Excellence. Created as a new agency in 2002, IMCOM brought together personnel, property, and legacy management systems from 15 different elements of the US Army. Participants will: Learn about IMCOM’s creation and development into the world’s largest property management organization; learn how IMCOM is using the Baldrige Criteria to help prepare new garrison commanders for their roles as “town managers”; learn how IMCOM is using a customized version of the Baldrige Express to focus on integration, performance, and improvement; learn how IMCOM is using the Organizational Self-Assessment to improve its annual Baldrige-based award program. This presentation will be followed by a Q&A session.
Workshop 5: "Translating Great Ideas Into Everyday Practice"
W. Cyrus Jordan, MD, MPH, VPQ Medical Director, Vermont Program for Quality in Health Care
Helen Riehle, VPQ Executive Director, Vermont Program for Quality in Health Care
Bonnie Walker, Tupelo Group
You will learn how VPQHC is working with physician practices throughout the state to improve the delivery of care by acquiring a common quality improvement skill set and how we are developing a sustainable statewide infrastructure to support continuous quality improvement. This presentation will be followed by a Q&A session.
Workshop 6: “Building a Culture of Excellence”
Don George, Vice President of Managed Health Systems, and Senior Vice President and Chief Operating Officer for TVHP
Jane Bradley, Director of Training and Organizational Development
Blue Cross and Blue Shield of Vermont
From the front line to the bottom line Blue Cross and Blue Shield of Vermont (BCBSVT) is committed to performance excellence. Through the Blue P.E.A.K.S. (Performance, Excellence, Action, Knowledge, Success) program the organization has been on a multi-year journey using the Baldrige Criteria as a management framework. In this session employees from the executive level to front-line improvement teams will share their perspectives on how Blue P.E.A.K.S. has created a culture focused on continuous improvement; including the challenges and the successes the organization has experienced along the way. This presentation will be followed by a moderated Q&A session.
Click here to register.
2007 Fall Quality Conference - SPONSORS
A special thanks to our sponsors for their support!
Platinum Level
Blue Cross and Blue Shield of Vermont and The Vermont Health Plan
Rutland Regional Medical Center
Silver Level
Fletcher Allen Health Care
Bronze Level
Northeast Delta Dental
UVM - School of Business
UVM - Administrative & Facilities Services
Contributors
Vermont Training Program - Dept. of Economic Development
Vermont Association for Hospitals and Health Systems
Vermont Program for Quality in Health Care
Baldrige National Quality Program
National Council for Performance Excellence
Booz Allen Hamilton
Sponsoring organizations help achieve the Vermont Council for Quality’s vision and mission in a number of ways. Sponsorship contributions help to bring quality guest speakers to our conferences and special events throughout the year.
Become a sponsor of VCQ, and enjoy the benefits of free admissions to our conferences, acknowledgement on our website, event flyers, programs and invitations, displaying of your organization’s banner and an exhibit booth. Depending on your level of sponsorship, you will receive additional benefits.
A sponsoring organization will receive local, state, and national recognition on VCQ's marketing materials to include but not limited to: VCQ website, event flyers, eNewsletter, publications, and other promotional material.
Call VCQ at 802-655-1910 to become a sponsor or visit our website to learn more.
2007 Fall Quality Conference - REGISTER NOW
2007 Fall Quality Conference
Date: November 1, 2007
Location: Stoweflake Mountain Resort & Spa
Download the Individual Registration form (pdf)
Download the Table Sponsor Registration form - get one seat free (pdf)
Register by October 15, 2007 to receive the Early Bird Discount – 10% off Registrations!
Individual Registration Fee:
VCQ Member: $195/Person
Non-Member: $225/Person
VCQ Grant: $75/Individual**
Table Sponsors (Get one seat free!):
VCQ Member: $1365/Table Sponsor
Non-Member: $1575/Table Sponsor
VCQ Grant: $525/Table Sponsor**
**Are you eligible for a VCQ Grant? Grants are available through the Vermont Training Program for the following Vermont Industries:
Health Care
Telecom
IT
Environmental
Manufacturer
How Do You Measure Excellence?
Vermont Council for Quality has partnered with the National Council for Performance Excellence to provide our customers with an innovative online Organizational Self-Assessment tool to measure organizational performance utilizing the Criteria for
Performance Excellence. A cross-section of staff
completes the assessment that will provide leadership with a feedback report to begin
improvement planning. Identify those vital few deployment gaps, strengths, and opportunities
for improvement within weeks, not months.
Where do you begin with improvement planning?
Organizations all over the world use NCPE’s Organizational Self-Assessment tool to measure
their performance against the Criteria for Performance Excellence. Find out how well your
systems and processes are understood by your staff. Engage them in an opportunity to learn
more about the continuous improvement process and a higher level business criteria through
the use of the assessment tool.
How many employees should participate?
The more the merrier! You’ll want to be sure to include representatives from all levels and all
departments of the organization. The more participants, the more constructive the feedback.
How long will the assessment process take?
The assessment should take no more then a couple hours to complete - with opportunities to include process comments and suggestions for improvement. Once finished, you will
receive the Performance Indicator Feedback Report within three business days.
What type of feedback do we get from the assessment process?
The Performance Indicator Feedback Report consists of:
- Demographic Charts
- Overall Scores
- Category-Level Scores
- Item-Level Scores
- Gap Analysis Charts
- Individual Question Scores - Current level, Benchmarked Next and Role Model
Performance Levels
- Pareto Charts for each Category
- Priority Improvement Data Charts
- Process and Results Comments
- Priority Improvement Comments
What do we do with the feedback?
- Analyze the results
- Gain consensus on the significant few issues to be addressed
- Ensure the items to be addressed are in line with Leaderships' “Care Abouts”
- Form teams to address each of the items. Provide them the tools and resources to be
successful. Some training may be necessary.
- Complete a plan, do, check, act cycle of improvement for each item identified
- Measure and monitor results
- Repeat!
How much does it cost?
Fees are based on the number of participants. Please call our office at 802-655-1910 to receive prompt quoting information or visit our website to learn more.
Consultant Referral Network
Looking for a Six Sigma consultant?
An ISO auditor?
A leadership coach?
A diversity trainer?
A strategic planning expert?
Sometimes locating an organizational improvement expert is difficult. There are many out there, but unless you already know who they are – or you get lucky through word of mouth – it is oftentimes challenging to find them.
The Minnesota Council for Quality, in partnership with:
- Vermont Council for Quality
- Delaware Alliance for Excellence
- Kansas Center for Performance Excellence
- Michigan Quality Council
- Ohio Award of Excellence
- Washington State Quality Award
- Wisconsin Forward Award
are pleased to offer the Consultant
Referral Network ©. This unique service is intended to connect
experts – consultants, trainers, facilitators, coaches, and speakers
– who specialize in some aspect of organizational improvement to those
organizations desiring to hire them.
What makes this service unique?
Two things. First, it focuses on organizational improvement. There are other tools that help you locate doctors, dentists, and plumbers. But there are very few resources available to locate organizational improvement consultants. Second, the tool allows the hiring organization (the “client”) to search for consultants based on their specific needs. So rather than sorting through dozens or hundreds of possible consultants on a particular subject matter expertise, this tool will allow you to narrow your search for the consultants that meet your specific requirements – requirements such as sector/industry expertise, location, size, and years of experience.
To visit the Consultant Referral Network, please click
here.
If you are a consultant wanting to get listed on this service, please contact Vermont Council for Quality at 802-655-1910 to learn more.
Welcome New and Renewing VCQ Members
Organizational Member:
HealthConnexin, Inc.
Lyndon State College
Individual Members:
Maria Francis
Merryn Rutledge, ReVisions
Zachary Pratt, Pratt & Associates
As a VCQ member, you can take advantage of all the member benefits we offer – organizational assessments at a special member price, discounts on all of our education and training classes, advanced notice and reduced rates for all of our sponsored conferences and events, and much more!
For more information, visit our Membership section of our website.
Thank you to all for your support of the Vermont Program!
Congratulations Newly Qualified VCQ Board of Examiners
Congratulations to the following individuals for completing the Examiner training for the Vermont Performance Excellence Program. This qualified group represents the highest level of knowledge about the Baldrige Criteria in the state of Vermont. They serve as internal champions within their own organizations as well as having the ability to assess other organizations on their journey to performance excellence.
- Pam Biron, Program Director, Blue Cross & Blue Shield of Vermont
- Suellen Bottiggi, Provider Relations Representative, Blue Cross & Blue Shield of Vermont
- Rick Leete, Coordinator of Academic Services & Program Manager, Community College of Vermont
- Neal Haskell, Biomedical Services Supervisor, Instrumentation and Technical Services, UVM
- Mark Hilton, Associate Professor, Lyndon State College
- Zachary Pratt, President, Pratt & Associates
- Merryn Rutledge, Principal, ReVisions
- Scott Richards, Director of Education, Rutland Regional Medical Center
- Nicole Chittenden, Assistant Dean, University of Vermont
- Patty Eldred, Director, Administrative and Facilities Services, UVM
- Mary Scully, Quality Manager, Administrative and Facilities Services, UVM
- Bill Ballard, Vice President, Administrative and Facilities Services, UVM
- Jo-Ann Rossetti, Nurse Manager, VA Medical Center
- Tricia Cummings, Director of Quality Improvement, Vermont Department of Health
- Sandra Dooley, Senior Policy Advisor, Vermont Department of Health
- Diane Parrow, Administrative Coordinator, Vermont Energy Investment Corporation
- JoAnna Perron, Residential Associate Manager, Vermont Energy Investment Corporation
- Art Sousa, Customer Quality Manager, Vermont Energy Investment Corporation
Call VCQ at 802-655-1910 to learn how you can become an Examiner and acquire the expertise to serve for the Vermont Program and be an internal champion for your own organization.
The 11 Core Values to Achieve Performance Excellence
This month's Core Value focus is on Agility
- Visionary Leadership
- Customer-Driven Excellence/Learning-Centered Education/Patient-Focused Excellence
- Organizational and Personal Learning
- Valuing Employees/Faculty/Staff and Partners
- Agility
- Focus on the Future
- Manage for Innovation
- Management by Fact
- Public Responsibility and Citizenship
- Focus on Results and Creating Value
- Systems Perspective
Agility
(Excerpt from the 2007 Criteria for Performance Excellence book)
Success in today’s ever-changing, globally competitive environment demands agility—a capacity for rapid change and flexibility. E-business requires and enables more rapid, flexible, and customized responses. Organizations face ever-shorter cycles for the introduction of new/improved products and services, and nonprofit and government organizations are increasingly being asked to respond rapidly to new or emerging social issues. Major improvements in response times often require new work systems, simplification of work units and processes, or the ability for rapid changeover from one process to another. A cross-trained and empowered workforce is a vital asset in such a demanding environment.
A major success factor in meeting competitive challenges is the design-to-introduction (product or service initiation) or innovation cycle time. To meet the demands of rapidly changing markets, organizations need to carry out stage-to-stage integration (such as concurrent engineering) of activities from research or concept to commercialization or implementation.
All aspects of time performance now are more critical, and cycle time has become a key process measure. Other important benefits can be derived from this focus on time; time improvements often drive simultaneous improvements in work systems, organization, quality, cost, and productivity.
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