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 Raising the Bar |
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An Introduction to Performance Excellence
July 22, 2009
in Springfield
Guest Speaker:
Joanne Puckett, Quality Director at the VA Medical Center
Co-Sponsors:
Springfield Chamber of Commerce and
Springfield Regional Development Corp.
August 7, 2009
in Colchester
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| Criteria Champion |
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An In-Depth Study of the Criteria for Performance Excellence
Sept. 23 & 24, 2009 in Colchester
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| Examiner Training |
Series of Webinars and 1-day Workshop
Oct. 1 & 27 or 28
Nov. 1: In-Person
Develop Expert-level training to evaluate organizational performance
This is a regional training along with New Hampshire
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| Examiner
Re-Certification |
Series of Webinars and 1-day Workshop
Oct. 27 or 28
Nov. 1: In-Person
Become Re-Certified to serve as a Performance Excellence Examiner
This is a regional training along with New Hampshire
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| National News |
70 Organizations Apply for the 2009 Baldrige Award
Two manufacturing companies, 4 service companies, 5 small businesses, 9 education organizations, 42 health care organizations, and 8 nonprofit organizations have applied for the 2009 Malcolm Baldrige National Quality Award.
Registration Open for 2009 Regional Conferences
The Baldrige Program will hold regional conferences September 15, 2009, at the Hyatt Regency Milwaukee, in Wisconsin, and October 2, 2009, at the Hyatt Regency
Cambridge, in Massachusetts. Preconference workshops will be held the afternoon before each conference.
If You Missed the Quest for Excellence ...
If you could not attend Quest or you missed a session you are interested in, you can access the content via on-demand Webcasts, podcasts, audio recordings, and printed conference materials. Please visit www.nist.gov/baldrige for details. |
| Organizational Self-Assessment |
Baldrige Express Self-Assessment
The Baldrige Express Self-Assessment obtains input from a cross section of functions, locations, and grade levels throughout the organization. A performance profile can be developed that identifies strengths and opportunities for improvement as well as deployment gaps.
The feedback report that is generated is a comprehensive analytical tool used by leaders as the foundation for planning and identification of the vital few areas in need of improvement - all based on the Criteria for Performance Excellence.
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Special Event
Toyota's Approach to Excellence |
Problem Solving the Toyota Way 
September 10 , 2009 - 8:30-4:30
In this workshop, David Meier will outline the process used by Toyota that guides their thinking and improvement activities. This process is greatly applicable to any organization, particularly in light of the current economic challenges. While the problem solving process appears simplistic, the true challenge is in guiding and facilitating work teams and helping them to maintain focus and to stay on track. Many problems involve cross-functional areas of the organization, and require an ability to guide interdisciplinary teams of people.
In the workshop, David will show how the first decision of identifying the problem clearly and concisely is the key to maintaining focus, and in achieving overall success. David will provide practical advice on how to avoid the most common mistakes, and how to achieve maximum results with minimal time and cost.
Participants will learn how to use the A3 process used by Toyota to facilitate communication and to logically organize the problem solving process.
Learning Outcomes:
- Learn and practice how to properly identify the problem and understand the relationships between the problem, its' causes, and how the problem impacts other areas of the organization.
- Learn how to "frame" a problem to gain support and buy in from others in the organization.
- Learn how to use an A3 problem report format to "tell the story" of the problem and to guide and structure the problem solving activity.
- Learn how to facilitate the problem solving activity and how to avoid the most common mistakes.
- Please come prepared with specific information related to a problem you are facing and would like to use as a case study.
About the Facilitator:David Meier, formerly of Toyota, is an internationally recognized authority on Lean and the Toyota Production System (TPS). David is the co-author of the best selling books, The Toyota Way, and The Toyota Talent. In these hands-on-books Dave along with co-author Jeff Liker detail the language, concepts and tools that managers need to bring Toyota's success-proven practices to life in any organization.
Register Now! |
Special Event
Toyota's Approach to Excellence |
Toyota Talent: Developing Your People the Toyota Way
September 11, 2009 - 8:30-10:30 a.m.
In this session David Meier will discuss the role that talented people play in the development of strong systems, and will explain the 4- step method used by Toyota to develop talent. These steps are applicable to all organizations regardless of the type of business (manufacturing or service related).
Target Audience:
The workshop is ideal for anyone in the organization who is responsible for selecting or training employees. Talent development should be the responsibility of every leader and this session is appropriate for HR professionals as well as anyone who leads people.
Anyone in the following roles will benefit from this workshop:
- Human Resource Specialists
- Senior Executives
- Directors
- Managers
- Supervisors and Team Leaders
- Lean Practitioners
- Workplace trainers
Learning Outcomes:
- How to define organizational needs and objectives
- Identify development needs
- How to create an organizational structure for developing people
- The four steps of organizational development
- How to effectively educate non manufacturing employees and members of the staff
- Steps for implementing talent development in your organization
Register Now! |
Baldrige for Breakfast |
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Strategic Planning in an Era of Change
August 4, 2009 - 8:30-10:30
FREE for VCQ Members
Guest Speaker: Catherine Hamilton
Vice President of Corporate Planning
Host: Blue Cross and Blue Shield of Vermont
Location: BCBSVT - 445 Industrial Lane, Berlin
The future is unpredictable, which is why strategic planning is necessary and essential for leaders to guide their organization. Within an era of change, leaders need to be able to respond to changes in their environment. Learn how BCBSVT implemented a systematic approach to strategy development and deployment. Catherine will describe how they recognized the need for a framework to align improvements in their organization to plan for the future and identify strengths, weaknesses, and opportunities to capitalize on. Additionally, you will see how they created customer value across four, balanced business perspectives:
- Financial Perspective
- Customer Perspective
- Process Perspective
- Learning & Growth
For more information contact VCQ at 802-655-1910
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Welcome New and Renewing Members |
Renewing Members are indicated with an asterisk*
Bronze Members:
Lyndon State College*
Vermont Adult Learning
Organizational Members:
Instrumentation and Technical Services, UVM*
Vermont Energy Investment Corporation*
Vermont Heating & Ventilating*
Individual Members:
Tim King, Tupelo Group LLC*
William Ballard, Administrative & Facilities Services, UVM*
Patty Eldred, Administrative & Facilities Services, UVM*
As a VCQ member, you can take advantage of all the member benefits we offer - organizational assessments at a special member price, discounts on all of our education and training classes, conferences and events, free Baldrige for Breakfast learning and networking sessions, and much more!
For more information, visit our Membership section of our website.
Thank you to all for your support of the Vermont Program! | |
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