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 2008 RECOGNITION & AWARD CEREMONY
Comfort Suites - Sunset Ballroom
1712 Shelburne Road, South Burlington
May 14, 2009
2:00 - 8:00 p.m.
REGISTER NOW!
Keynote Speaker: Bryan Sastokas, Chief Information Officer, City of Coral Springs
"Using Performance Excellence to Reinvent Government: How Data Trumps Politics"
A
recognized leader in the information technology industry, Bryan
Sastokas is a senior executive with the experience and track record of
success in delivering profit-driven technology solutions. In
recognition of this Mr. Sastokas was selected by Computerworld magazine
as one of the "Premier 100 IT Leaders" for 2007 and identified as one
of "The 40 Most Innovative IT Executives Under the Age of 40." He is a
valued member of senior executive teams, contributing a seasoned,
broad-based perspective to create pragmatic IT strategies and
implementation plans designed for maximum return at the lowest possible
cost.
Bryan Sastokas' Biography
Data-Driven IT - A Publication by Bryan Sastokas
Spotlight on Quality Presentations
Four leaders will share their quality practices that have helped them to become more effective and efficient organizations.
Lyndon State College
Presenter: Carol A. Moore, PhD., President
"Self-Assessment and the Journey to Excellence"
Lyndon
State College President, Carol A. Moore will describe how they are
implementing a continuous improvement process throughout the college.
Find out how the results of the self-assessment were utilized in their
strategic planning process to prioritize and identify key performance
indicators.
Rutland Regional Medical Center
Presenter: Darren Childs, Associate Vice President
"Achieving Efficient and Effective Work Processes"
Darren
will describe how they selected and prioritized the key processes to
improve efficiencies and effectiveness to deliver patient and
stakeholder value to achieve organizational success and sustainability.
You will see how they developed guidelines for staffing performance
improvement projects and the roles and responsibilities of those
involved in the process.
Vermont Department of Health - IT Department
Presenter: Michelle Penca, Director of Operations
"Developing Strategies to Achieve Success"
Learn
how the Vermont Department of Health's IT Department is implementing the
Baldrige Criteria to guide its strategic planning. Michelle will
describe how they faced their challenges with a rapidly changing
environment and diminishing resources. Learn how they approached the
design and development of their planning and the measurable outcomes
tracked.
American Federation of Government Employees/VA Medical Center
Presenter: William (B.J.) Ocker, National Representative
"Collaborative Action Plans Can Lead to Effective Change"
Hear from William on how to build a
successful partnership between unions and management. William will
facilitate a dialogue on how collaborative action plans can lead to
effective change between unions and management. You will learn
successful strategies that have been implemented between the VA Medical
Center and AFGE.
REGISTER NOW!
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| Thank You to VCQ Benefactor & Sponsors
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Benefactor
R.E.M. Development
Sponsors
Blue Cross and Blue Shield of Vermont
Rutland Regional Medical Center
VT Dept. of Economic Development/The Vermont Training Program
Fletcher Allen Health Care
Northeast Delta Dental
The Darcy Group, LTD
UVM, School of Business Administration
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Quality Articles
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"Simplifying Baldrige for Healthcare"
By: Denis Leonard & Katherine Reller
"The Financial Impact of MBNQA"
By: Denis Leonard
"Can U.S. Schools be Managed for Improvement?"
By: Leonard Cummings & Jim Lunsford
VIDEO:
InTimeTV.com delivers a Healthcare Executive Series segment: "How to Thrive in Challenging Times" that focuses on each of the seven Baldrige Criteria. To access the video series, Click Here.
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| Mobius Mentors |
Mobius Mentors is a non-profit Burlington organization dedicated to finding mentors for kids in Chittenden County. Their goal is to find one mentor per day to match with one of the many children on waiting lists at varaious schools & youth organizations throughout the county. Youth who are mentored are less likely to commit a crime, join a gang, become pregnant, do poorly in school or use drugs. They feel better about themselves and are more likely to graduate from high school.
Call Mobius today to be guided through the process of chaning a child's life forever!
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Upcoming Webinars
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Several upcoming webinars with Robin Lawton, beginning late spring/early summer.
- "Calculate the Voice of the Customer with Word Formulas":
How to uncover, translate, measure and deliver what customers want
- "Form VOC to WOW!": The Innovation Roadmap you can actually apply
- "Measuring Satisfaction With & Without Surveys"
- "Creating Lean Processes Customers Love": The design, measurement and rewards of simplicity
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Senior Leadership Forum
May 8, 2009
8:30 - 10:30 a.m.
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Blue Cross and Blue Shield of Vermont President and CEO, Don George, shares Best Practices on
"Building Organizational Excellence"
(Hosted by Rutland Regional Medical Center at their location)
Community leaders throughout Vermont will have the opportunity to learn successful strategies and practices to improve organizational success from Blue Cross and Blue Shield of Vermont. VCQ will sponsor this Senior Leadership Forum along with BCBSVT, Rutland Regional Medical Center, Rutland Chamber of Commerce and Rutland Workforce Investment Board.
For more information contact
Vermont Council for Quality
(802)655-1910
or visit our website
www.VermontQuality.org
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Education Classes & Events
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Making Change Work
Thursday, June 4, 2009
8:30 - 4:30 p.m.
This
practical one day workshop takes a comprehensive and "hands on"
approach to understanding and making change work. By first absorbing
the ideas, models, and tools from experts and then applying that
knowledge to a real scenario, participants will gain true insight into
the change process. Most importantly, each participant will leave with
a toolkit of knowledge and resources they can use to successfully
implement and navigate change in their own organizations.Get valuable tools for: - Leading change
- Shaping a vision
- Creating a shared need
- Mobilizing commitment
- Monitoring progress
- Finishing the job
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Job Opportunity - Vermont Energy Investment Corp. |
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Join VEIC and be part of the energy solution!
Vermont Energy Investment Corp. is currently seeking energetic, enthusiastic individuals with a commitment to reducing the monetart and environmental costs of energy use to join their team.
Position: Quality Manager
Description: Responsible for the research, development, implementation and review of organization-wide quality assurance activities, management systems, and reporting to ensure VEIC's business practices achieve best practice standards, meet contracutual obligations and ensure consistency with VEIC's mission and core values.
Requirements: Bachelor's degree in appropriate discipline plus five to ten years Quality Management experience, or a combination of education and experience from which comprabale knowledge and skills are acquired.
Application Deadline: Monday, May 18th
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2009 Quest for Excellence Review
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The Quest for Excellence was phenomenal this year. Held at the Hilton Washington from April 20-22, 2009. 2008 Baldrige Nation Quality Award Recipients, Cargil Corn Milling North America, Iredell-Statesville Schools, and Poudre Valley Health Systems all had exceptional speakers sharing their performance practices. Participants had ample opportunities to talk one-on-one with new and returning award recipients.
New Conference highlights included open-microphone sessions, a LinkedIn online forum, conference coaches for groups of 10 or more, and book signings by authors of books on Baldrige and organizationl improvement. For those unable to attend in person, there were virtual conference sessions through podcasts and webcast sessions.
"I especially enjoyed the open mic session where current and previous award recipients facilitated topics such as: Selecting Performance Metrics & Building a Scorecard; Establishing a Collaborative Benchamarking Group for Education; Moving from Customer Satisfaction to Customer Engagement; Starting you Baldrige Journey; Preparing an Organizationl Profile; Lessions Learned on Baldrige Journey; and Writing a Baldrige Application. These sessions had brief presentations with the majority of time being very interactive with the group. I highly recommen anyone who was not able to attend Quest to register for the Regional Conference on October 2nd in Massachusetss this year. This will be an ideal opportunity for you to learn and connect with other professionals very close by at a 'mini-Quest'"
Laurie Emerson
Vermont Council for Quality
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