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Baldrige for Breakfast |
Do you have a best practice you would like to share?
Contact VCQ at 802-655-1910 to let us know about your quality improvement practices and highlight them with other Vermonters. Learn more by visiting our website. | |
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 QUEST FOR EXCELLENCE® WASHINGTON D.C.
APRIL 12-14, 2010 |
Because Organizations Don't Achieve Excellence on Their Own
Join Vermont Council for Quality at this year's Quest and help take your organization to the next level! This is the opportunity to share best practices, learn from mistakes, and build a network with leaders from business, education, health care, and nonprofit. Quest for Excellence is also a great way to learn the Baldrige Criteria for Performance Excellence and how to improve your organization, engage your customers and your workforce, and achieve world-class results. A Full Conference Schedule is now available!
To learn more about the conference and its benefits, click here. |
| Blogrige - The Baldrige National Quality program Blog |
ATTENTION BALDRIGE ENTHUSIASTS!
As of one month ago today, there has been a blog that is COMPLETELY devoted to Baldrige and its Criteria for Performance Excellence. Owned and operated by Baldrige leadership and staff, BLOGRIGE is a source of commentary and observations entirely devoted to improvement and performance excellence. Their staff of bloggers consists of Baldrige veterans, who are all share a common passion for the Baldrige program. BLOGRIGE proclaims itself as "THE place to discuss, debate, and exchange ideas and lessons learned on all things performance excellence and improvement related."
To begin discussing and learning about the Baldrige Program, visit the BLOGRIGE HOMEPAGE now! |
| 2009 Baldrige Award Recipient, Heartland Health |
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HealthLeader Media and Dr. Mark Laney, CEO of Heartland Health, recently sat down to discuss Heartland's achievement of the 2009 Malcolm Baldrige National Quality Award in the health care sector. What impressed the judges the most, was Heartland's continuous process improvement techniques which helped them reduce waste, costs, and errors. When asked about Heartland's journey toward winning the award, Laney replied, "it was one of the best things that happened to me because I had to do a deep dive into the guts of the organization...The Baldrige journey has to do with providing world-class quality and commitment to excellence. That value proposition and attention to detail runs through the whole culture." Winning the award allows Heartland Health to move one-step closer to their achieving mission: providing patients and community with the "right care, at the right time, in the right place, at the right cost."
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Corporate Sustainability
Self-Assessment & Planning Workshop Presenter: Donald C. Fisher, Ph.D. |
Vermont Council for Quality Offers A New One-Day Workshop on the Development of A "Corporate Sustainability Plan" For Your Organization
March 16, 2010 March 17, 2010
Doubletree Conference Center Green Mountain College
S. Burlington Poultney
The Workshop is based on Dr. Fisher's new book, Corporate Sustainability Planning Assessment Guide (A Comprehensive Organizational Assessment). All Participants will receive FREE a copy (An $80 value!). See our information page for details, agenda, and Dr. Fisher's bio.
The Vermont Training Program at the Department of Economic Development has partnered with VCQ for this event to provide discounts to eligible Vermont industries in:
Health Care
Manufacturing
Information Technology
SAVE OVER 55% OFF THE LIST PRICE!
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Leadership in Excellence and Customer Focus Webinar Series with Robin Lawton |
We are pleased to join six thought-leading societies from Alberta to Vermont in bringing you the top expert in customer-centered excellence, Robin Lawton. Rob is also a best-selling author who was recently ranked #1 of 88 speakers by an international organization. See him on Google and his 5-star rated book on Amazon, "Creating a Customer-Centered Culture: Leadership in Quality, Innovation & Speed".
Customers expect even more of us in tough times. Good thing you can meet the challenge without leaving your desk by attending the energizing and practical 3-part web-based series on Leadership in Excellence and Customer Focus. Attend one or more of these related events at noon-2 PM Eastern:
How to align strategy, service and measures with customer priorities
Early Bird Deadline Approaching! Register Before March 5 to save $70 off the list price!
How to uncover, translate & deliver what customers want
Register more than 7 days before webinar for the Early Bird price, as ridiculously low as $75/person per event -- Learn More -- (As a VCQ member use the promotion code "VCQ" on the registration sheet). If you are not currently one of our members, this is a great time to join and begin getting discounts on superb programs like this.
These interactive events are designed to introduce you and your team to new ideas and actually put them into practice during the session. To discuss how the webinar content will be personally relevant to you please call Robin Lawton's office at 941-907-0666.
The principles and tools you will learn, enabled organizations to save millions, jump from the middle of the pack to #1 in satisfaction and win state Baldrige Awards in record time. Those who drive these successes are heroes. Learn how!
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VCQ Recognition and Awards Ceremony
May 21, 2010 - 10 a.m.-5 p.m.
Location: Lake Morey Resort, Fairlee, VT |
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Keynote Presenter: Terry Holiday, Ph.D.
Kentucky Commissioner of Education and
Previous Superintendent of Iredell-Statesville Schools, N.C.
2008 Baldrige National Quality Award Recipient
We are very excited to host our annual Recognition and Awards Ceremony at Lake Morey Resort this year. We are looking forward to recognizing and awarding the Vermont organizations and individuals who have been involved with our program throughout 2009. Please join us this year as we celebrate their accomplishments and achievements with pride.
Other highlights of the Recognition and Awards Ceremony include a Spotlight on Quality. Leaders from Vermont organizations who are implementing quality practices will share their successes and lessons learned.
The event will also feature World Cafe conversation questions on performance improvement, giving participants an active role in the conference to network and learn from one another. |
Don't forget about our Baldrige Express Organizational Self-assessment |
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Whether large or small, in business, education or healthcare, your organization can benefit from conducting a self-assessment using the Baldrige Criteria for Performance Excellence.
The Baldrige Express Organizational Self-Assessment guides you through the 7 categories, addressing each item of the Malcolm Baldrige Criteria for Performance Excellence. The assessment consists of 45 questions and takes approximately 1-2 hours to complete. To view an online demo of the assessment, Click Here.
Benefits of the Baldrige Express Self-Assessment:
- Cost effective compared to other approaches
- A fast, efficient approach to self-assessment
- Engage employees at all levels
- Increase customer loyalty by showing your commitment to quality
- Accelerate your ability to improve your products, services, internal processes and your organization's capabilities
- Receive a detailed Performance Indicator Feedback Report of the data submitted by your organization
Baldrige Express is an easy-to-read self-assessment based on a Likert maturity scale. The Express gives all employees an opportunity to get involved in the assessment process. The Express is recommended for organizations beginning the Baldrige process.
All participating organizations will receive an accurate, easy to read Performance Indicator Feedback Report. The feedback report will identify the organization's strengths as well as the vital few areas in need of improvement.
Call Vermont Council for Quality at 802-655-1910 to get started. |
Welcome New and Renewing VCQ Members |
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Organizational Members:
Blue Cross and Blue Shield of Vermont
National Council for Performance Excellence
Individual Members:
Lorraine Jenne, Howard Center
Laura Pearce, Howard Center
Click here to learn about the benefits of Membership with VCQ. | |
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