Vermont Council for Quality
Your Resource for Building and Achieving Organizational Excellence
February 2010 ~ Newsletter
Table of Contents:
BfBBaldrige for Breakfast 
 February 2
8:30-10:00 am

Staying Ahead in Hard Economic Times

Leslye Kornegay and Stephen Toth will describe how Custodial Services transformed multiple departments into one department in order to reduce costs and improve customer satisfaction.
Learn more...

Location: VCQ
480 Hercules Dr. Colchester
Register Now!

EducationEducation and Training 
Raising the Bar
February 10, 2010
 
Join us for a one-day introduction to Performance Excellence, the first step on the Journey to Performance Excellence. Learn about a management framework that will help guide your organization to improve over time.    Learn more...

Criteria Champion
February 25 & 26, 2010
 
This program will provide an in-depth study of the Criteria for Performance Excellence in order to develop your expertise to serve as a performance excellence champion within your organization. Learn more...
 
National News
questQuest for Excellence Conference
 April 12-14, 2010
Washington Hilton
Register by March 15 for $150 discount

To learn more about the conference and its benefits click here.

Hundreds of leaders from business, education, health care, and nonprofit organizations with a passion for excellence come together to network, share what's working and what's not, and learn how to achieve and sustain performance excellence within their organizations.

  • Learn how 5 diverse organizations recently received a Presidential Award for their performance
  • Discover how to apply best practices to your own organization to improve and sustain performance and get world-class results during any of the 40 management sessions
  • Find out what other organizations are doing to engage customers and their workforce and to get ahead despite economic conditions 
  • SustainabilityCorporate Sustainability workshop
    Presenter: Donald C. Fisher, Ph.D.
    SAVE THE DATES - March 16 & 17 - 8:30-4:30 p.m.
    Two Locations: Burlington and Rutland Area
     
    Vermont Council for Quality Offers A New One-Day Workshop on the Development of A "Corporate Sustainability Plan" For Your Organization

    The Workshop is based on Dr. Fisher's new book, Corporate Sustainability Planning Assessment Guide (A Comprehensive Organizational Assessment)

    This interactive one-day workshop involves:
    • Conducting a quick and easy organizational self-assessment for Corporate Sustainability
    • Completing the Corporate Green Sustainability Index (CGSI) and the incorporation of the Global Reporting Initiative (GRI) Index to identify corporate sustainability issues for an organization
    • Identifying key Economic (financial/cost saving factors), Environmental (risk/requirement factors), and Social (human/employee development factors) otherwise known as the "Triple Bottom-Line" for an organization
    • Developing a Corporate Sustainability Plan and Budget  
    Learn more...

    Venue and registration information will be available soon
    webinarLeadership in Excellence and Customer Focus Webinar Series with Robin Lawton

    We are pleased to join six thought-leading societies from Alberta to Vermont in bringing you the top expert in customer-centered excellence, Robin Lawton.  Rob is also a best-selling author who was recently ranked #1 of 88 speakers by an international organization.  See him on Google and his 5-star rated book on Amazon, "Creating a Customer-Centered Culture: Leadership in Quality, Innovation & Speed".

    Customers expect even more of us in tough times. Good thing you can meet the challenge without leaving your desk by attending the energizing and practical 3-part web-based series on Leadership in Excellence and Customer Focus. Attend one or more of these related events at noon-2 PM Eastern:

    How to align strategy, service and measures with customer priorities
    12 Voices of the Customer - March 19
    How to uncover, translate & deliver what customers want
    Measuring Satisfaction: - April 16
    With and Without Surveys

    Register more than 7 days before webinar for the Early Bird price, as ridiculously low as $75/person per event -- Learn More -- (As a VCQ member use the promotion code "VCQ" on the registration sheet). If you are not currently one of our members, this is a great time to join and begin getting discounts on superb programs like this.

    These interactive events are designed to introduce you and your team to new ideas and actually put them into practice during the session.  To discuss how the webinar content will be personally relevant to you please call Robin Lawton's office at 941-907-0666
    The principles and tools you will learn, enabled organizations to save millions, jump from the middle of the pack to #1 in satisfaction and win state Baldrige Awards in record time. Those who drive these successes are heroes. Learn how!
    conferenceVCQ Recognition and Awards Ceremony
      May 21, 2010 - 10 a.m.-5 p.m.
    Location: Lake Morey Resort, Fairlee, VT

    Keynote Presenter: Terry Holliday, Ph.D.
    Kentucky Commissioner of Education and
    Previous Superintendent of Iredell-Statesville Schools, N.C.
    2008 Baldrige National Quality Award Recipient

     

    We are very excited to host our annual Recognition and Awards Ceremony at Lake Morey Resort this year. We are looking forward to recognizing and awarding the Vermont organizations and individuals who have been involved with our program throughout 2009. Please join us this year as we celebrate their accomplishments and achievements with pride.

    Other highlights of the Recognition and Awards Ceremony include a Spotlight on Quality. Leaders from Vermont organizations who are implementing quality practices will share their successes and lessons learned.

    The event will also feature World Cafe conversation questions on performance improvement, giving participants an active role in the conference to network and learn from one another.

    memberWelcome New and Renewing VCQ Members
    • Andrew Laing, Alteris Renewables
    • Chip Evans, VT Workforce Development Council
    • Custodial Services, UVM
    • School of Business Administration, UVM
    • Vermont Student Assistance Corp.
    Click here to learn about the benefits of Membership with VCQ. 
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    Vermont Council for Quality | 480 Hercules Drive | Colchester | VT | 05446