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Customers First!
Build a customer-focused organization that benefits the bottom line
Friday, January 23, 2009 at VEIC
Wednesday, February 18, 2009
Click here to register online or
Click the date above to download a registration form.
Vermont Council for Quality’s “Customers First!” workshop focuses on how your organization determines the needs and preferences of customers and markets. Decipher how your organization builds relationships with customers and what steps lead to customer acquisition, satisfaction, loyalty and retention. This class consists of interaction from the participants with facilitation from the instructor, a guest speaker, as well as learning directly from organizations who have built customer-focused organizations.
In this class, you will:
- Identify and understand your customers, what is important to them, and how to incorporate this knowledge into your strategy and operations.
- Implement a customer focused process by identifying practices and techniques that build customer relations, satisfaction and loyalty.
- Learn how to measure your organization’s performance at becoming a customer-focused organization. Establish the critical few measures that will enhance your organization’s customer focus and predict its impact on your bottom line.
Call VCQ at 802-655-1910 to sign up for the upcoming Customers First! class or host it at your organization.
Location: VCQ Office, 480 Hercules Drive, Colchester, VT
Registration Fee
VCQ Member* Fee:..............................$225.00 per person
Non-Member Fee:.................................$275.00 per person
**VT Training Program Grants:.............$125.00 per person
*Click here for Membership information
**Grants and scholarships are available for hospital, manufacturer, IT, telecom, and environmental staff members through a partnership with the VT Training Program at the Department of Economic Development. Full scholarships are limited. Register early. Contact VCQ at 802-655-1910 to learn about the new eligibility requirements for the VT Training Program Grants.
Date
Wednesday, February 18, 2009
Click here to register online or
Click the dates above to download a registration form.
Cancellation Policy
Registration fees must be paid on or before the workshop date. Fees cover all course materials, continental breakfast and lunch. Registration fees will be credited for cancellations made 10 business days prior to the workshop. Within 10 business days of the workshop, only substitutions will be accepted. No-shows will be charged the full registration fee. Classes may be cancelled if there are less than 6 people. If this does occur, you will be contacted one week prior to the class to reschedule.
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