|
Home
What's New
Event Calendar
Green
Grants
eNewsletter
Quality Articles
Press Releases
Consultant Referral
Network
Vermont Program for Performance Excellence
Organizational Profile
Assessments
Feedback Report
Site Visits
Award Levels
Award Recipients
Membership
Sponsorship
Events
Baldrige for Breakfast
Recognition and
Award Ceremony
Fall Conference
Education and Training
Journey to
Performance
Excellence
Raising the Bar
Criteria Champion
Examiner Training
Building Excellence
Customers First
Making Change Work
Leading Quality
Teams
|
|
Customers First!
Build a customer-focused organization that benefits the bottom line
Vermont Council for Quality’s “Customers First!” workshop focuses on how your organization determines the needs and preferences of customers and markets. Decipher how your organization builds relationships with customers and what steps lead to customer acquisition, satisfaction, loyalty and retention. This class consists of interaction from the participants with facilitation from the instructor, a guest speaker, as well as learning directly from organizations who have built customer-focused organizations.
In this class, you will:
- Identify and understand your customers, what is important to them, and how to incorporate this knowledge into your strategy and operations.
- Implement a customer focused process by identifying practices and techniques that build customer relations, satisfaction and loyalty.
- Learn how to measure your organization’s performance at becoming a customer-focused organization. Establish the critical few measures that will enhance your organization’s customer focus and predict its impact on your bottom line.
Call VCQ at 802-655-1910 if you are interested in signing up for a future Customers First! class or host it at your organization.
Registration Fee
VCQ Member* Fee:..............................$225.00 per person
Non-Member Fee:.................................$275.00 per person
**VT Training Program Grants:.............$125.00 per person
*Click here for Membership information
**Grants and scholarships are available to Vermont organizations for the industries in health care, manufacturing, IT, telecom, and environmental through a partnership with the VT Training Program at the Department of Economic Development. Full scholarships are limited. Register early. Contact VCQ at 802-655-1910 to learn about the new eligibility requirements for the VT Training Program Grants.
Cancellation Policy
Registration fees must be paid on or before the workshop date. Fees cover course materials, continental breakfast and lunch. Registration fees will be credited 90% for cancellations made 3 business days prior to the workshop. Within 3 business days of the workshop, only substitutions will be accepted. No-shows will be charged the full registration fee. Classes may be cancelled if there are less than 6 people. If this does occur, you will be contacted one week prior to the class to reschedule.
|
