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• Leading a Sustainable Organization by Donald Fisher, Ph.D.

• Building Profit through Sustainability by Donald Fisher, Ph.D.

• Dr. Fix It by Donald Fisher, Ph.D.

• Data-Driven IT by Bryan Sastokas
  
  
• Alignment of Baldrige with Six Sigma, Lean Thinking, and Balanced Scorecard by Paul Grizzell and Mark Blazey
  
  
• America at the Crossroad; How the Baldrige Criteria can Improve Business, Education and Healthcare, and Renew the Spirit that made us great!
  
  
• Listening and Learning: Creating a Customer Feedback System Based on the Malcolm Baldrige National Quality Program Criteria - by Lina Hodac

• Customer-Obsession - Service recovery is smart strategy - by Lina Hodac

• 8 Dimensions of Excellence - by Robin Lawton

• Strong Foundation Solid Future
  Social responsibility drives forward - by Denis Leonard

• The Self-Assessment Matrix - by Denis Leonard

• A Necessity To Compete Globally* - January 2008
  
  *Reprinted with permission from Quality Progress
  ©2004, American Society for Quality