2:00 p.m. - Spotlight on Quality
Learn from several panelists on the successes and lessons learned of their quality practices. A question and answer session will follow.

Blue Cross Blue Shield of Vermont
Creating a Sustainable Organization through Continuous Improvement

UVM - Administrative and Facilities Services
UVM's New Approach to Quality Service

VA Medical Center White River Junction Vermont
System Improvement and Accountability

Veridian Homes
Methods of Self Assessment and their Role in the Implementation of Performance Excellence

Vocational Rehabilitation
Continuous Improvement in a Government Human Service Agency

4:45 p.m. - Networking and Cocktails

5:30 p.m. - Dinner

6:15 p.m.
Keynote Speaker: Denis Leonard, Baldrige Expert and Co-Author of The Executive Guide to Understanding and Implementing the Baldrige Criteria

Sustaining Baldrige Implementation
While the introduction and implementation of the Baldrige Criteria may be a challenge, sustaining excellence is the real challenge. There are dangers of letting the initial work slip away or if awards are won, 'resting on our laurels'. Stagnation and decline are constant dangers in the lifecycle of quality, the aim is to constantly energize and regenerate. There are key lessons that we can learn to ensure we sustain the Baldrige.

7:15 p.m.
2007 Vermont Program for Performance Excellence Recognition and Awards

8:00 p.m.
Adjourn