All Workshops will have an opportunity for Q&A
Track 1
“Who Defines Quality, Your Customers or Your Boss?”
Jeff Lucas, Deputy Director
Baldrige National Quality Program
This presentation will review the Baldrige Criteria for Performance Excellence, and describe various survey products. Participants will learn about best practices of recent Award recipients in the context of satisfying customers through the efforts of workforce. An interactive session will focus on the "Are We Making Progress" assessment tool.
Track 2
"How the Sheepdog Shears the Sheep: Driving Change When You're Not the Shepherd"
Jill Olson, Vice President Policy & Operations
Vermont Association for Hospitals and Health Systems
The presentation will focus on driving change statewide using the work of the hospital association as a case study. It will be of interest to anyone who wants to learn more about building board support, leveraging partners and stakeholders and working with policy makers. The presentation will also describe the impact of the current legislative and regulatory environment on hospital quality improvement efforts and discuss health care quality-related policy trends at the federal and state level.
Track 3
“RRHS’ Journey Toward Excellence from an HR Perspective”
Bob van Heiningen, Associate Vice President of Human Resources/Education
Rutland Regional Health Services
Participants will learn the major phases of RRHS’ journey to date with a particular emphasis on the Human Resource aspects of the journey. The information shared and lessons learned will be applicable across all industries. This presentation will be followed by a moderated Q&A session.
1:00-2:30 - Afternoon Workshops
Track 4
"Getting Started: The First Steps in Building the Pathway to Excellence - Implementing Baldrige at the US Army Installation Management Command"
Mark Alpert, President, National Council for Performance Excellence and Doug Borden, Associate, Booz Allen Hamilton
In this session, participants will learn about tools and approaches to help your organization get started on the journey towards performance excellence. The workshop will include a case study based on the real-life story of how the US Army Installation Management Command (IMCOM) has implemented the Baldrige Criteria for Performance Excellence. Created as a new agency in 2002, IMCOM brought together personnel, property, and legacy management systems from 15 different elements of the US Army. Participants will: Learn about IMCOM’s creation and development into the world’s largest property management organization; learn how IMCOM is using the Baldrige Criteria to help prepare new garrison commanders for their roles as “town managers”; learn how IMCOM is using a customized version of the Baldrige Express to focus on integration, performance, and improvement; learn how IMCOM is using the Organizational Self-Assessment to improve its annual Baldrige-based award program.
Track 5
"Translating Great Ideas Into Everyday Practice"
W. Cyrus Jordan, MD, MPH, VPQ Medical Director
Helen Riehle, VPQ Executive Director
Vermont Program for Quality in Health Care
You will learn how VPQHC is working with physician practices throughout the state to improve the delivery of care by acquiring a common quality improvement skill set and how we are developing a sustainable statewide infrastructure to support continuous quality improvement.
Track 6
“Building a Culture of Excellence”
Don George, Vice President of Managed Health Systems, and Senior Vice President and Chief Operating Officer for TVHP
Jane Bradley, Director of Training and Organizational Development
Blue Cross and Blue Shield of Vermont
From the front line to the bottom line Blue Cross and Blue Shield of Vermont (BCBSVT) is committed to performance excellence. Through the Blue P.E.A.K.S. (Performance, Excellence, Action, Knowledge, Success) program the organization has been on a multi-year journey using the Baldrige Criteria as a management framework. In this session employees from the executive level to front-line improvement teams will share their perspectives on how Blue P.E.A.K.S. has created a culture focused on continuous improvement; including the challenges and the successes the organization has experienced along the way. This presentation will be followed by a moderated Q&A session.
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