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Vermont Council for Quality
2007 Fall Quality Conference
November 1, 2007
Stoweflake Mountain Resort & Spa
Stowe, Vermont
AGENDA
8:30-9:00
Networking - Registration - Exhibits
9:00-10:00
Welcome Remarks
Mark Alpert, President
National Council for Performance Excellence
Guest Speaker
Jeffrey Lucas, Deputy Director
Baldrige National Quality Program
10:00-11:30 - Morning Workshops
Workshop 1
“Who Defines Quality, Your Customers or Your Boss?”
Baldrige National Quality Program
Workshop 2
"How the Sheepdog Shears the Sheep: Driving Change When You're Not the Shepherd"
Vermont Association for Hospitals and Health Systems
Workshop 3
“RRHS’ Journey Toward Excellence from an HR Perspective”
Rutland Regional Health Services
11:30-1:00 - Lunch
Guest Speaker: Governor Jim Douglas
Speaker: Rutland Regional Medical Center
Speaker: William Milnes, President
Blue Cross and Blue Shield of Vermont
1:00-2:30 - Afternoon Workshops
Workshop 4
"Getting Started: The First Steps in Building the Pathway to Excellence - Implementation of the Baldrige Criteria in the US Army Installation Management Command"
National Council for Performance Excellence and
Booz Allen Hamilton
Workshop 5
"Translating Great Ideas Into Everyday Practice"
Vermont Program for Quality in Health Care and Tupelo Group
Workshop 6
“Building a Culture of Excellence”
Blue Cross and Blue Shield of Vermont
2:30-3:00 - Networking and Break
3:00-4:30 - Keynote Address
Richard Norling, President and CEO
Premier, Inc.
Download the Individual Registration form (pdf) or for more value, become a Table Sponsor (pdf)
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